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Self-service return portal with DHL label generation, automatic refunds, and exchanges — built for German and European merchants.
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GDPR-compliant, made in Germany
DHL integration via your business account
Up and running in 10 minutes
Ready in 5 steps
One-click installation from the Shopify App Store — German and English listing copy available.
Enter EKP number, return-receiver ID, and token credentials from the DHL Developer Portal. Sandbox mode available for testing.
Accent color, logo, header and success texts, progress-indicator style (4 variants), email branding with your own logo via Shopify CDN URL.
Setup wizard adds the return link to your shop menu (footer or main menu) with a single click.
Customers can return on their own from this point. Approve manually if you wish, or let everything run automatically.
Everything European Shopify merchants need for stress-free returns
Customers submit returns themselves without email. Order number plus email is enough for identification — no login required.
Once a return is submitted, PackFlow creates a return label via your DHL business account. The customer receives a download link and a QR code for the branch.
When returning items, customers can pick an exchange variant: different size or, with cross-product mapping, a different article.
On receipt, PackFlow automatically issues the Shopify refund, restocks the inventory, and sends the customer the confirmation email. Includes § 357 BGB original-shipping refund on full returns.
Approve each return manually, then PackFlow emails the label to the customer. Custom email branding (logo, colors, footer text).
Customers track their return from submission to refund — including DHL shipment tracking of the return parcel.
Return rate, refund volume, top return products, categories, most common return reasons, and repeat returners — all in one dashboard.
Three triggers (return submitted, label created, status changed) and one action (tag order with a return tag) for your own automations.
Based in Germany, AES-256-GCM encryption for DHL credentials, all three GDPR webhooks implemented, data processed exclusively in the EU (Render hosting Frankfurt).
Switch between modes per setting — no migration overhead.
Perfect for high volume
Perfect for detailed control
What German Shopify merchants can expect from PackFlow
On full returns, original shipping costs are refunded as well.
Data processed exclusively in EU data centers, all webhooks implemented.
German and English — both customer portal and admin.
Native integration with DHL Versenden and the Tracking Unified API.
Provider based in Germany, German-language support via email.
Free plan for up to 200 orders per month. Paid plans for higher volume — all features included, only the order limit differs. 14-day trial on paid plans.
No more email ping-pong or manual labels. Customers return on their own — you focus on what matters.
Install now from the Shopify App Store